A Death in Vienna

measures. In that case, Manfred, the responsibility will fall to you.”
    Kruz picked up the slip of paper and held it aloft between his first two fingers. “If I dial this number, who’s going to answer?”
    The old man smiled. “Violence.”
    31
    ZURICH
    HERR CHRISTIAN ZIGERLI,special events coordinator at the Dolder Grand Hotel, was a good deal like the hotel itself—dignified and pompous, resolute and understated, a man who enjoyed his lofty perch in life because it allowed him to look down his nose at others. He was also a man who did not care for surprises. As a rule, he required seventy-two hours advance notice for special bookings and conferences, but when Heller Enterprises and Systech Wireless expressed a desire to conduct their final merger negotiations at the Dolder, Herr Zigerli agreed to waive the seventy-two-hour provision in exchange for a 15-percent surcharge. He could be accommodating when he chose to be, but accommodation, like everything else at the Dolder, came at a steep price.
    Heller Enterprises was the suitor, so Heller handled the booking arrangements—not old man Rudolf Heller himself, of course, but a glossy Italian personal assistant who called herself Elena. Herr Zigerli tended to form opinions about people quickly. He would tell you that any hotelier worth his weight in sand did. He did not care for Italians in general, and the aggressive and demanding Elena quickly earned a high ranking on his long list of unpopular clients. She spoke loudly on the telephone, a capital crime in his estimation, and seemed to believe that the mere act of spending vast amounts of her master’s money entitled her to special privileges. Shedid seem to know the hotel well—odd, since Herr Zigerli, who had a memory like a file cabinet, could not recall her ever being a guest at the Dolder—and she was excruciatingly specific in her demands. She wanted four adjoining suites near the terrace overlooking the golf course, with good views of the lake. When Zigerli informed her that this was not possible—two and two, or three and one, but not four in a row—she asked whether guests could be moved to accommodate her. Sorry, said the hotelier, but the Dolder Grand is not in the habit of turning guests into refugees. She settled for three adjoining suites and a fourth farther down the hall. “The delegations will arrive at two o’clock tomorrow afternoon,” she said. “They’d like a light working lunch.” There followed ten more minutes of bickering over what constituted a “light working lunch.”
    When the menu was complete, Elena lobbed one more demand his way. She would arrive four hours before the delegations, accompanied by Heller’s chief of security, in order to inspect the rooms. Once the inspections were complete, no hotel personnel would be allowed inside unless accompanied by Heller security. Herr Zigerli sighed heavily and agreed, then hung up the phone and, with his office door closed and locked, performed a series of deep-breathing exercises to calm his nerves.
    The morning of the negotiations dawned gray and cold. The stately old turrets of the Dolder poked into the blanket of freezing fog, and the perfect asphalt in the front drive shone like polished black granite. Herr Zigerli stood watch in the lobby, just inside the sparkling glass doors, feet shoulder-width apart, hands at his sides, girded for battle. She’ll be late, he thought. They always are. She’ll need more suites. She’ll want to change the menu. She’ll be perfectly horrible.
    A black Mercedes sedan glided into the drive and stopped outside the entrance. Herr Zigerli cast a discreet glance at his wristwatch. Ten o’clock precisely. Impressive. The bellman opened the rear door, and a sleek black boot emerged—Bruno Magli, noted Zigerli—followed by a shapely knee and thigh. Herr Zigerli rocked forward onto the balls of his feet and smoothed his hair over his bald spot. He had seen many beautiful women float through the famous doorway of the Dolder Grand, yet few had done it with any more grace or style than the lovely Elena of Heller Enterprises. She had a mane of chestnut hair, held in place by a clasp at the nape of her neck, and skin the color of honey. Her brown eyes were flecked with gold, and they seemed to grow lighter when she shook his hand. Her voice, so loud and demanding over the telephone line, was now soft and thrilling, as was her Italian accent. She released his hand and turned to an unsmiling