Business English

ask for Mr Horst?
Useful phrases
    Checking in / Einchecken
I'm sorry, where's the check-in counter for … airlines?
Have you got any handbaggage / carry-on luggage?
I'm sorry, this suitcase is too large, you'll have to check it in.
What's the charge for excess luggage?
This is your boarding card.
Your flight departs from terminal 1 gate 8.
It's through concourse 4 on level 2.
    Flight information / Fluginformation
You'll find the information on the arrival / departure board.
The estimated time of arrival (ETA) / departure (ETD) is …
The scheduled time of arrival (STA) / departure (STD) is …
The actual time of arrival (ATA) / departure (ATD) is …
Flight KL466 from New York has just landed.
We're sorry but the flight has been delayed / cancelled.
    Rescheduling / Umbuchen
My flight has been cancelled. When is the next flight to …?
I'd like an earlier flight.
I'd like an upgrade from economy class to business class.
Could I change my reservation, please?
I missed my connection and I have to be at a meeting, could you find out if there are any flights available?
    Immigration / Einreise
All EU citizens to the right please.
May I see your passport please?
What is the purpose of your visit?
I'm here on business.
Where are you staying?
You can go through then.
    Problems / Probleme
Your passport / visa is invalid.
You must fill in an address or a hotel where you'll be staying.
You haven't filled out the complete form.
    Baggage reclaim / Gepäckausgabe
Excuse me, I need a baggage cart / luggage trolley.
Can you change money; I need coins for the cart.
You can collect your luggage at carousel 4.
Your luggage is on the other conveyor belt.
I think that is my suitcase.
Could you help me with his suitcase, it's rather heavy.
    Problems / Probleme
I've lost my suitcase / my suitcase was damaged.
You have to report that at baggage retracing.
You have to fill in this questionnaire.
Could you send my suitcase to the following address?
    Customs clearance / Zollabfertigung
Do you have anything to declare?
Could I see your customs declaration form, please?
Would you please open your suitcase?
I'm afraid you're over the allowance.
You have to pay duty on the excess.
    At the hotel / Im Hotel
    Example
    A: Good evening. My name is Horst. I made a reservation for 4 nights.
    B: Welcome to our hotel Mr Horst. Could I have your confirmation number, please?
    A: Here you are!
    B: Thanks. Would you just register here, please? Here's your key. Your room number is 215. It's on the 2nd floor at the end of the corridor, on the right. You can leave your baggage in the lobby; I'll call the bellboy to bring it up to your room.
    A: At what time do you serve breakfast?
    B: We serve breakfast from 7.00 a.m. till 9.30 a.m.
    A: Could you give me a wake-up call at 7.30 a.m. please?
    B: Sure, no problem. I hope you'll enjoy your stay.
Useful phrases
    At the reception desk / An der Rezeption
I've booked a room for 2 nights.
I'd like to extend my stay for an extra 2 nights, please.
My wife will be joining me this weekend. Will there be an extra charge?
Do you offer an overnight laundry / (dry-)cleaning service?
Can I send a fax to my office from here?
Could you arrange for a taxi at 3 o'clock this afternoon, please?
Are there any messages for me?
Could I have my shirt ironed?
    Problems / Probleme
I'm afraid I've lost my key / key card.
I can't get the air-conditioning / television to work.
Could I change rooms? My neighbours are very noisy / loud.
I can't turn off / on the heating.
The toilet is blocked / doesn't flush.
Do you have a hairblower (AmE) / hairdryer (BE) / extra towels?
The tap (BE) / faucet (AM) is dripping.
I'd like to see the manager, please.
    Checking out / Abreise
Could I have a late check-out, please?
I'd like to check out, please.
We're leaving today. Could you make up my bill / check?
Can I pay by credit card?
Could you make a separate bill for my telephone calls, please?
Did you have anything from the minibar?
    List of vocabulary
    accommodate; lodge
unterbringen
actual time of arrival
tatsächliche Ankunftszeit
air-conditioning
Klimaanlage
announcement
Ansage
baggage (AmE);
luggage (BE)
Gepäck
baggage (re)claim
Gepäckabfertigung
baggage allowance
Freigepäck
baggage carousel; baggage conveyor belt
Gepäckförderband
baggage tracing
Gepäckermittlung
bill (BE); check (AM)
Rechnung
cart (AmE); trolley (BE)
Gepäckwagen
charge
Gebühr
citizen
Bürger
concourse; hall
Halle
connecting flight
Anschlussflug
customs