Business English

7.35 a.m., arrival at New York 9.45 a.m., connecting flight to Chicago at 11.05. a.m., arrival at Chicago 12.30 p.m.
    A: O.K. I'll take that flight then. Could you reserve an aisle seat, please?
    B: I'll give you seat number 17c. Your confirmation number is TG01K8 and your tickets will be available at the airline information desk. Check-in will be 2 hours before take-off.
    A: Thanks.
    B: You're welcome, goodbye.
Useful phrases
    Booking a flight / Flug buchen
I would like to book a flight to …
I'd like a single / return ticket (BE).
How much is a one-way / round-trip (AmE) to … ?
What is the city of destination?
What is the time of departure / arrival?
    Problems / Probleme
I'm afraid this flight is fully booked.
There are no more seats available.
There's no direct flight / non-stop flight to …
All inland flights / domestic flights have been cancelled.
There is no connecting flight to …
Could you put me on stand-by / the waiting list?
    Hotel reservation / Hotelreservierung
    So wie in Deutschland haben Sie die Auswahl zwischen Übernachtung mit Frühstück (bed & breakfast), Halbpension (half board) und Vollpension (full board), Doppelzimmer (double room), Einzelzimmer (single room), mit Bad (bath) oder Dusche (shower). In den USA wird zusätzlich immer die Bettgröße erwähnt: king-size bezeichnet ein 2 m breites Bett, queen-size ein ungefähr 1,50 m breites Bett und twin beds sind zwei Einzelbetten.
    Example
    Dear Sir / Madam,
I would like to confirm our telephone call of March 16 th concerning my reservation of 1 double room with bed and breakfast for 4 nights from the 28 th of August till the 1 st of September. Would you be so kind as to confirm this booking by fax, stating the confirmation number and including some travelling directions towards your hotel?
Regards R. Horst
Useful phrases
    Booking a room / Zimmer reservieren
I would like to reserve / book a double room with shower, please.
I require / need accommodation for the following nights.
I'd prefer a non-smoking room.
Have you got any vacancies? / Do you have any rooms available?
How much is the room per night, with breakfast / half board / full board?
How much do you charge for a single room with bath?
I'm not sure whether I'll be staying 3 or 4 nights.
Is the hotel nearby the airport / motorway / city centre?
    Problems / Probleme
I'm afraid we're fully booked.
We regret to inform you that we have no rooms available.
We will not be able to accommodate you during that period.
We can only offer you a continental breakfast.
Due to renovations our hotel will be closed.
    Car rental / Autovermietung
    Wichtig beim Automieten sind v. a. die verschiedenen Versicherungsbedingungen: Haftpflichtversicherung (liability insurance), Insassenunfallversicherung (passenger insurance), Vollkaskoversicherung (comprehensive insurance) und Haftungsausschluss (collision damage waiver / loss damage waiver). Meistens können Sie einen Vertrag mit oder ohne Meilenbegrenzung wählen (limited / unlimited mileage).
Useful phrases
I'd like to rent a car with unlimited mileage.
What is the mileage charge?
Can I see your driver's license (AmE) / driving licence (BE)?
What do I do if the car breaks down?
What kind of fuel does the car take?
How much is the passenger insurance?
Do I have to pay a deposit?
    Problems / Probleme
This car seems to be damaged.
I don't know how the automatic works;
    I'm used to a manual / stick.
The car won't start.
What is the car's numberplate?
I'm afraid your driving licence is invalid.
I've lost the car documents.
I'm afraid we forgot to fill it up.
    At the airport / Am Flughafen
    Es ist meistens nicht sehr schwierig sich auf Flughäfen zurecht zu finden, da die Ausschilderung in der Regel international ist. Probleme gibt es jedoch oft dann, wenn Ansagen per Lautsprecher gemacht werden, die durch den Lärm und die schlechte Qualität akustisch kaum zu verstehen sind. Wenn Sie Ihre Fluggesellschaft (air line), Flugnummer (flight-number) und den Zielort (destination) wissen, fragen Sie zur Sicherheit kurz nach, ob die Ansage Ihren Flug oder Ihre Person betrifft.
    Example
    Announcement: Ladies and Gentlemen, your attention, please!
    All FH 126 transfer passengers continuing their flight with destination Cairo are now requested to proceed immediately to gate 28!
    Will passenger Mr Johnson please come to the … airlines information desk!
    Question: Excuse me, I couldn't hear the announcement. Was it concerning flightnumber … destination … or did they